FREQUENTLY ASKED QUESTIONS
How do I pay for my order?
We offer Interac eTransfer.
How fast is delivery & how much does it cost?
We provide free same day delivery in the greater Vancouver area on all order over $99 If your order is under that we charge a flat fee of $9.99. Supercheap!
What if I need to modify my order?
If you haven’t paid yet, then please log into your account and make the neccesary changes. If you have paid already we can offer you a credit for the difference.
What if I need to change my delivery address?
We can only deliver to the address on file. If you need it to be delivered to a different address please let us know.
Where is my order info?
When you made your order you should have received a couple emails with all your order info. If you did not receive the email check your spam or promotion folders. If still not there, check your account on the site. If still not there please contact us on the sidebar chat and well be here to help.
My order is not correct?
We are sorry for our mistake and we will fix it FAST! We care about your patronage and will MAKE IT UP TO YOU. Do you like dooooobies?
Why do you need to see my ID?
To ensure minors do not order cannabis – we require photo ID prior to completion of order for proof and when delivering.
Please email it to us at info(a)superdank.express
Acceptable forms of photo identification:
- Driver’s licence
- Canadian/foreign passport
- Permanent Resident card
- Provincial/Territorial Identification card
We accept the following file formats:
- JPG/GIF/PNG Image
- PDF Document
DANK POINTS
How does the points system work?
Our system is simple. We give you 1 Dank Point for every dollar spent. Dank Points are redeemable at the checkout stage, touch base with a live agent with any questions or concerns!
How much is each point worth?
Redeem 40 Dank Points for a $1 credit.
What if I need to modify my order?
If you haven’t paid yet, then please log into your account and make the neccesary changes. If you have paid already we can offer you a credit for the difference.
SUPERDANK REFERRALS
How does the referral system work?
Refer your friends and family, and you will receive a 800 Dank Points!
You can find your unique referral link in the My Dank Points section of your account, underneath the header Get Points!
Share this link with your friends.
Your referee must access the site through this link, sign up and make a purchase. Once their order is completed, you will be issued 800 Dank Points.
STILL HAVE A QUESTION?
Hit the CHAT ICON on the bottom right to contact customer service.