FREQUENTLY ASKED QUESTIONS
How do I pay for my order?
We offer 2 forms of payment: Cash on Delivery or Interac eTransfer. Both are super easy and superdank. We will be expanding to Crypto & Paypal shortly.
How fast is delivery & how much does it cost?
We provide free same day 2 hr delivery in the greater Vancouver area on all order over $119. If your order is under that we charge a flat fee of $9.99. Supercheap!
What if I need to modify my order?
If you haven’t paid yet, then please log into your account and make the neccesary changes. If you have paid already we can offer you a credit for the difference.
What if I need to change my delivery address?
We can only deliver to the address on file for Vancouver local delivery. If you need it to be delivered to a different address please let us know.
Where is my order info?
When you made your order you should have received a couple emails with all your order info. If you did not receive the email check your spam or promotion folders. If still not there, check your account on the site. If still not there please contact us on the sidebar chat and well be here to help.
My order has taken more than 2hrs!
We are sorry for your delay but very rarely our expert delivery drivers get caught in traffic or other unforseen situations causing delay. NO WORRIES, if your order is late, we got some prezzies for you!
My order is not correct?
We are sorry for our mistake and we will fix it FAST! We care about your patronage and will MAKE IT UP TO YOU. Do you like dooooobies?
Why do you need to see my ID?
To ensure minors do not order cannabis – we require photo ID prior to completion of order for proof and when delivering.
Please email it to us at info(a)superdank.express or text us +1 (236) 878 3509
Acceptable forms of photo identification:
- Driver’s licence
- Canadian/foreign passport
- Permanent Resident card
- Provincial/Territorial Identification card
We accept the following file formats:
- JPG/GIF/PNG Image
- PDF Document
SUPERDANK POINTS ™
How does the points system work?
Our system is simple. We give you 1 SUPERDANK Point for every dollar spent. When you reach 500 points we allow you to use your points on your next order.
How much is each point worth?
Each point is worth $.10 so its equal to a 10% on your order.
What if I need to modify my order?
If you haven’t paid yet, then please log into your account and make the neccesary changes. If you have paid already we can offer you a credit for the difference.
SUPERDANK REFERALS ™
How does the referal system work?
Our system is simple. If you refer someone, you will get a $20 discount on your next order. The person you refer has to spend over $100 on their first order and you are limited to using 1 discount coupon per order.
How long are the coupons good for?
Your referal coupons are valid for 1 year from time of issue and are non transferrable.
STILL HAVE A QUESTION?
Hit the CHAT ICON on the bottom right to contact customer service.